Refunds & Returns

Refund & Replacement Policy

At HV4K Creations, every product is custom printed just for you. Because 100% of our net proceeds support charitable causes for children, all sales are final, and we do not offer monetary refunds or exchanges for buyer's remorse, incorrect size selection, or color choices.

However, if your item arrives misprinted, damaged, defective, or incorrect, we will happily send you a free replacement at no extra charge.

Damaged, Defective, or Misprinted Items

Please inspect your order immediately upon receipt. If your item is defective, damaged in transit, or if you receive the wrong product, contact us within 14 days of delivery at customerservice@hv4k.org.

How to Request a Free Replacement:

  1. Email customerservice@hv4k.org with your order number.
  2. Include a brief description of the issue.
  3. Attach clear photos showing the damaged/defective area or the incorrect item received.

Once verified, we will immediately process and ship a replacement item to you at our expense. Please do not mail damaged items back to us unless specifically instructed.

Exchanges & Size Adjustments

Because items are printed on demand upon purchase, we cannot process direct returns or exchanges for different sizes, colors, or design preferences.

If you ordered the wrong size, please reach out to us at customerservice@hv4k.org. While we cannot accept a return, we are happy to offer you a special discount code to help you reorder the correct size.

Non-Returnable Items

We cannot accept replacement requests or issue discount codes for:

  • Final sale items or clearance products
  • Digital downloads
  • Gift cards

Questions & Support

For any questions regarding your order or our policy, please contact our support team anytime at customerservice@hv4k.org.